Terms of Service

Last updated: August 5, 2025

1. Acceptance of Terms

By accessing or using Leftover Labs' monitoring service platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service.

2. Description of Service

Leftover Labs provides a comprehensive monitoring service platform that enables third parties to:

  • Monitor hardware systems with real-time data collection
  • Receive alerts and notifications based on configurable thresholds
  • Execute remote control commands on connected hardware
  • Access multi-tenant architecture for organizations and teams
  • Integrate with third-party systems through RESTful APIs

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You agree to:

  • Use strong passwords and enable two-factor authentication when available
  • Notify us immediately of any unauthorized access to your account
  • Be responsible for all activities that occur under your account
  • Not share your account credentials with unauthorized parties

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate hardware monitoring purposes, including:

  • IoT device monitoring and management
  • Industrial equipment oversight
  • Environmental sensor networks
  • Remote facility management
  • Agricultural and gardening system monitoring

4.2 Prohibited Uses

You agree not to use our Service to:

  • Monitor systems without proper authorization
  • Execute harmful or malicious remote commands
  • Attempt to gain unauthorized access to other users' data
  • Interfere with or disrupt the Service or servers
  • Use the Service for illegal activities or to violate any laws
  • Reverse engineer, decompile, or attempt to extract source code
  • Exceed rate limits or abuse API endpoints

5. Hardware Integration and Remote Controls

5.1 Hardware Responsibility

You are solely responsible for:

  • Ensuring proper authorization for all connected hardware
  • Maintaining hardware security and access controls
  • Complying with all applicable safety regulations
  • Implementing appropriate fail-safes and emergency procedures

5.2 Remote Control Commands

When using remote control features:

  • You acknowledge the risks associated with remote hardware control
  • You agree to implement safety checks and validation procedures
  • You accept full responsibility for the consequences of remote commands
  • You understand that elevated permissions are required for control actions

6. Data and Privacy

6.1 Your Data

You retain ownership of all data you submit to our Service. You grant us a license to use, store, and process your data solely to provide the Service.

6.2 Data Security

We implement industry-standard security measures, including:

  • Multi-tenant data isolation
  • Encryption of sensitive data at rest and in transit
  • Token-based authentication for API access
  • Regular security audits and monitoring

6.3 Data Retention

Data retention periods vary by subscription tier and data type. You may request data deletion in accordance with our Privacy Policy and applicable laws.

7. Service Availability and Performance

7.1 Service Level Objectives

We strive to maintain the following performance standards:

  • Monitoring data ingestion: < 1 second
  • Alert generation: < 5 seconds from threshold breach
  • Control command execution: < 3 seconds confirmation
  • Dashboard loading: < 2 seconds for standard views

7.2 Service Interruptions

We may temporarily suspend the Service for maintenance, updates, or emergency repairs. We will provide reasonable notice when possible.

8. API Usage and Rate Limits

API usage is subject to rate limits based on your subscription tier. Excessive usage may result in temporary throttling or account suspension. You agree to:

  • Respect published rate limits and usage guidelines
  • Implement appropriate retry logic with exponential backoff
  • Not attempt to circumvent rate limiting mechanisms
  • Use webhooks efficiently and handle failures appropriately

9. Subscription and Payment Terms

9.1 Subscription Tiers

Our Service is offered through various subscription tiers with different features, data retention periods, and usage limits.

9.2 Payment

Subscription fees are billed in advance and are non-refundable except as required by law. You agree to pay all charges associated with your account.

9.3 Changes to Pricing

We may change our pricing with 30 days' notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.

10. Intellectual Property

The Service, including all software, documentation, and content, is protected by intellectual property laws. You may not:

  • Copy, modify, or distribute our proprietary software
  • Remove or alter any proprietary notices
  • Use our trademarks without written permission
  • Create derivative works based on our Service

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
  • WE ARE NOT RESPONSIBLE FOR DAMAGES RESULTING FROM REMOTE CONTROL COMMANDS OR HARDWARE FAILURES
  • YOU ACKNOWLEDGE THE INHERENT RISKS OF REMOTE HARDWARE MONITORING AND CONTROL

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service in violation of these Terms
  • Your hardware monitoring activities
  • Remote control commands executed through our Service
  • Any breach of your representations or warranties

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using account settings. Termination does not relieve you of payment obligations for services already provided.

13.2 Termination by Us

We may terminate or suspend your account immediately if you:

  • Violate these Terms or our Acceptable Use Policy
  • Fail to pay subscription fees
  • Engage in activities that harm our Service or other users
  • Provide false or misleading information

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms on our website
  • Sending email notifications to registered users
  • Providing in-app notifications

Continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us:

  • Support: support@leftoverlabs.com

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Leftover Labs regarding the use of our Service.